We handle complaints and feedback very seriously.
However, most complaints are due to inappropriate aftercare.
We have a very thorough aftercare guide What every customer must follow.
Otherwise, We can't take responsibility for any issue.
If you are not pleased with the service you received, please contact us as soon as possible but no later than 72 hours after your appointment.

You can return items to us within 14 days of receipt. Due to the nature and hygiene of our products, ALL products must be unopened, unused and in its original package and condition for the return to be accepted. Any products that have been opened or tampered with will not be accepted for a refund.

​

Also, exchanges are accepted within 14 days of receipt. Due to the nature and hygiene of our hair products, ALL products must be unopened, unused, and in their original package and condition for the return to be accepted.
For return and exchange queries please get in touch with us by email.
Info@endlesshair.co.uk